Refund policy

RETURNS

If you find any aspect of your purchase less than satisfactory, please feel free to reach out to us. Our team of experts is here to provide guidance on finding the best possible solution.

Fortunately, we do not need to deal with returns often due to our industry-leading standards. MASI supplements produced at a state-of-the-art facility in Germany, undergo independent testing at a leading laboratory in Switzerland to ensure unbiased evaluation of their quality.

However, in the event you do need to return an item, you can be sure you are safe. We offer a 14-day money-back guarantee for all orders - we guarantee your satisfaction and will issue a full refund for unopened products. Please note that you will be responsible for all shipping and handling charges incurred while returning the products to us.

To initiate the refund process, kindly get in touch with us at info@masi.eu, providing your order number and the reason for the return. We are committed to ensuring your satisfaction and will work diligently to resolve any concerns.