Refund policy

RETURNS

If any aspect of your purchase is less than satisfactory, please don’t hesitate to contact us. Our team of experts is here to guide you toward the best possible solution.

Fortunately, returns are rare thanks to our industry-leading standards. MASI supplements are produced in a state-of-the-art facility in Germany and undergo independent testing at a leading laboratory in Switzerland to ensure unbiased, verified quality.

However, should you need to return an item, rest assured you're protected. We offer refunds for orders placed within a 14-day period, provided the products remain in their original, unopened condition. Please note that all return shipping costs and any additional fees must be covered by the customer.

To initiate a return, contact us at info@masi.eu with your order number and the reason for the return. We are committed to your satisfaction and will work promptly to address any concerns.

 

LEGAL NOTICE

By subscribing to a MASI supplement plan, you agree to our Terms of Service and recurring billing policy. Charges will continue at the selected interval until cancellation is submitted. It is your responsibility to ensure that all account and billing information is accurate and up to date.

Refunds are available for orders placed within a 14-day window, provided the products are returned in their original, unopened condition. Return shipping and any associated fees are the sole responsibility of the customer.

MASI reserves the right to update subscription pricing or related policies with prior notice. All product claims are based on scientific research and are not intended to diagnose, treat, cure, or prevent any disease.